1. Service Area Coverage and Availability
PC Repair by Ed generally provides service coverage in the North Shore area and may include other towns and/or cities than those listed. PC Repair by Ed, however, makes no guarantee as to the availability of service coverage at any particular location. Free local pick-up and delivery will be provided for the North shore area, but PC Repair by Ed has the right to change this policy at any given time, without prior notice.
2. Business Hours and Availability of Services
PC Repair by Ed provides pick-up and delivery services within the hours of 8am to 8pm Monday through Sunday. PC Repair by Ed, however, reserves the rights to amend these hours, without prior notice. PC Repair by Ed does not make any guarantee as to the time frame of services provided, unless expressed directly in a written contract between PC Repair by Ed and the party to which such services shall be provided. Availability of services may depend upon the availability of services and parts. PC Repair by Ed shall not be held liable for delays in its own products or services caused by shortages or delays from any such third party, although reasonable efforts shall be made to ensure the efficient delivery of products and services.
3. Service Fees and Payment
PC Repair by Ed will diagnose and service your computer for a fee of $40 per hour. PC Repair by Ed, however, reserves the right to change these rates at any point in time, without prior notice, unless previously expressed directly in a written contract between PC Repair by Ed and the party to which such fees will be charged. Once service is complete, the party’s payment for actual costs incurred and the final sum owed is due. Should it be determined in the course of the performance of diagnostics that the problems on the customer’s computer are far more complicated or time consuming than initially estimated by PC Repair by Ed, we will notify the party and inquire as to what course they would like to take from there on out. PC Repair by Ed however will try to perform all necessary services to properly complete the diagnosis of a computer if this situation were to occur.
4. Warranty and Liability
In servicing your computer, PC Repair by Ed warrants that service will be performed in a professional and timely manner. All services are warranted for a period of 14 days at the discretion of PC Repair by Ed. There is NO warranty for removal of viruses, spyware, adware,or malware; if they are the cause of a repeat effort, the customer will be charged again for service. Unless otherwise agreed, PC Repair by Ed is not liable for any and all damages, costs, and expenses incurred as a result of any defect or damage to any software or data residing or recorded in the party’s computer, whether incurred during the course of services or otherwise. If service involves transferring information or installing software, the customer has the legal right to copy the information, to use the software and agree to the terms of the software license, and the party authorizes PC Repair by Ed to transfer the information and accept such terms on your behalf in performing the service.
5. Installation Authorization
For on-site services, a person at least 18 years of age must be present during the entire time period services are provided. If no adult is present when the PC Repair by Ed tech arrives, services will be denied and a $40 cancellation charge will be assessed.
It is your responsibility to back up all software and data on your computer's hard drive(s) and/or any other storage devices before the PC Repair by Ed tech arrives. PC Repair by Ed shall not be responsible at any time for any loss, alteration, or corruption of any software, data, or files.
IF ANY DAMAGE SHOULD OCCUR WHILE THE COMPUTER OR SYSTEMS ARE BEING SERVICED, PC Repair by Ed HAS NO LIABILITY FOR THE COST OF REPAIR OF THE AFFECTED COMPUTER. PC Repair by Ed’s ENTIRE LIABILITY TO THE CUSTOMER FOR DAMAGES ARISING FROM ANY CAUSE WHATSOEVER, WITH RESPECT TO THE SERVICE OF THE COMPUTER, IS LIMITED TO THE AMOUNTS THAT YOU PAY PC Repair by Ed FOR SUCH SERVICE. PC Repair by Ed HAS NO LIABILITY WHATSOEVER FOR INDIRECT, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF USE, LOST PROFITS OR REVENUE, OR ANY OTHER DAMAGES NOT OTHERWISE EXPRESSLY PERMITTED UNDER THIS AGREEMENT. PC Repair by Ed ALSO HAS NO LIABILITY FOR LOSS OF OR DAMAGE TO DATA OR SOFTWARE APPLICATIONS WHILE PERFORMING SERVICE. IT IS THE CUSTOMERS RESPONSIBILITY TO MAINTAIN COPIES OF ALL IMPORTANT INFORMATION ON THEIR COMPUTER PRIOR TO AUTHORIZING PC Repair by Ed TO COMMENCE ITS SERVICES.